Privacy Policy

Showcase Home Group
Operated by Amy Hoes LLC
Brokered by eXp Realty

Last Updated: June 2026

Showcase Home Group, operated by Amy Hoes LLC and brokered by eXp Realty (“Showcase Home Group,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains what information we collect, how we use it, how we protect it, how we share it, and your choices regarding your information.

This Privacy Policy applies to information collected through our website, landing pages, recruiting inquiry forms, appointment forms, SMS communications, email communications, phone calls, and related services connected to learning more about Showcase Home Group, real estate career opportunities, training, team support, recruiting inquiries, and intro call scheduling.

Showcase Home Group does not sell, rent, or share customer opt-in information, including phone numbers, SMS consent records, or text messaging opt-in data, with third parties or affiliates for marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

1. Information We Collect

We may collect information when you visit our website, submit a recruiting inquiry form, request an intro call, schedule a call, communicate with us, or otherwise interact with Showcase Home Group.

Personal Information

We may collect:

• First and last name
• Email address
• Phone number
• Market, city, or area where you work or intend to work
• Current real estate status, such as new agent, struggling agent, experienced agent, or team leader
• Real estate licensing status or professional details you choose to provide
• Information about your goals, experience, production, team size, or business model that you choose to share
• Appointment preferences or scheduling details
• Any other information you choose to provide through forms, calls, emails, text messages, or other communication channels
• SMS consent preferences, opt-in records, and opt-out records

Non-Personal Information

We may also collect limited technical or usage information, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Date and time of website visits
• Referral source
• General website usage data
• Cookies, pixels, tags, and similar tracking technologies

Communication Information

When you communicate with us by SMS, email, phone, form submission, or scheduling tool, we may keep records of:

• Message content and replies
• Email opens, clicks, and responses
• SMS delivery, reply, consent, and opt-out records
• Call details, such as date, time, and general notes
• Appointment confirmations, reminders, rescheduling, and follow-up history

2. How We Use Your Information

We use the information we collect to:

• Respond to your recruiting inquiry
• Contact you about learning more about Showcase Home Group
• Schedule, confirm, manage, or reschedule intro calls or appointments
• Follow up about your goals, real estate experience, market, or potential fit
• Provide information about team opportunities, training, support, and resources
• Send non-marketing communications related to your inquiry or appointment
• Send marketing or promotional communications only when you have provided the appropriate consent
• Maintain records of communication preferences, SMS consent, and opt-out requests
• Improve our website, forms, recruiting process, and user experience
• Analyze website and campaign performance
• Prevent fraud, misuse, unauthorized activity, or abuse of our systems
• Comply with legal, regulatory, carrier, and compliance requirements

3. SMS Messaging and Consent

Showcase Home Group may offer SMS text messaging for recruiting inquiry follow-up, intro call scheduling, appointment reminders, call confirmations, rescheduling, service-related follow-up, team updates, and marketing messages when consent has been provided.

You will only receive SMS messages from us if you provide your phone number and choose to opt in to receive text messages.

We provide separate SMS consent choices. You may choose to opt into non-marketing messages, marketing messages, both, or neither. You can submit a recruiting inquiry without consenting to SMS messages.

Non-Marketing SMS Messages

If you opt in to non-marketing text messages, messages may include:

• Recruiting inquiry follow-ups
• Intro call scheduling
• Appointment confirmations
• Appointment reminders
• Rescheduling messages
• Follow-up related to your inquiry
• Questions related to your goals, market, or real estate experience

Marketing SMS Messages

If you separately opt in to marketing text messages, messages may include:

• Real estate career opportunities
• Team updates
• Training updates
• Events
• Resources for real estate agents or team leaders
• Related promotional communications

Message Frequency

Message frequency may vary depending on your interaction with Showcase Home Group, your inquiry, your appointment activity, and the type of messages you have consented to receive.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.

Opt-Out Instructions

You can opt out of SMS messages at any time by replying STOP to any text message from us.

After replying STOP, you may receive one final confirmation message confirming that you have been unsubscribed. You will not receive further SMS messages unless you opt in again.

Help Instructions

For help, reply HELP to any text message from us or contact us using the information listed in the “Contact Us” section below.

Consent Is Optional

SMS consent is optional and is not required to submit a recruiting inquiry, request an intro call, speak with Showcase Home Group, or learn more about team opportunities.

4. How We Share Information

We do not sell, rent, or trade personal information.

We may share limited information only when necessary to operate our business, provide our services, respond to inquiries, manage communication, or comply with legal requirements.

Service Providers

We may share information with trusted service providers who help us operate our website, forms, scheduling systems, CRM, email systems, SMS systems, analytics, advertising, and related business tools.

These service providers may only use information as needed to perform services on our behalf and are expected to protect the information they process.

SMS Providers

We may share mobile information with SMS aggregators and messaging service providers only as necessary to deliver text messages you have consented to receive.

Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text messaging services.

Legal Compliance

We may disclose information if required by law, legal process, court order, government request, carrier requirement, or when necessary to protect our rights, property, safety, users, or business operations.

5. Cookies and Tracking Technologies

Our website and landing pages may use cookies, pixels, tags, and similar technologies to:

• Improve website functionality
• Analyze website traffic
• Understand visitor behavior
• Measure campaign performance
• Improve the user experience
• Support marketing and retargeting efforts where permitted

You may adjust your browser settings to refuse cookies or alert you when cookies are being used. Some website features may not work properly if cookies are disabled.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to help protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

These safeguards may include:

• Secure access controls
• Limited access to personal information
• Use of trusted third-party platforms
• Monitoring and maintenance of business systems
• Records of communication preferences and opt-out requests

No method of transmission over the internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as necessary to:

• Respond to your recruiting inquiry
• Manage communications with you
• Maintain records of consent, preferences, and opt-out requests
• Comply with legal, regulatory, carrier, or business recordkeeping requirements
• Improve our website, forms, and recruiting systems

If you opt out of SMS communications, we may retain a record of your opt-out request to ensure we honor your preference.

8. Your Rights and Choices

Depending on your location, you may have rights regarding your personal information. These may include the right to:

• Access the personal information we have about you
• Correct or update your information
• Request deletion of certain information
• Opt out of marketing emails
• Opt out of SMS messages by replying STOP
• Withdraw consent for future communications
• Ask questions about how your information is used

To make a request, contact us using the information listed below. We may need to verify your identity before processing certain requests.

9. Email Communications

If you provide your email address, we may send emails related to your inquiry, appointment confirmations, reminders, follow-ups, team opportunities, training, or related resources.

You may opt out of marketing emails by clicking the unsubscribe link in any marketing email, if available, or by contacting us directly.

10. Phone Communications

If you provide your phone number, we may contact you by phone regarding your recruiting inquiry, intro call, appointment, or interest in Showcase Home Group.

You may request that we stop calling you, and we will honor your request in accordance with applicable law.

11. Third-Party Links and Services

Our website, landing pages, forms, or communications may link to third-party websites, tools, scheduling platforms, video platforms, social platforms, or related services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites or services. We encourage you to review their privacy policies before providing information to them.

12. Children’s Privacy

Our website, forms, and services are intended for adults and real estate professionals. We do not knowingly collect personal information from children under 13 years of age.

If you believe a child has provided personal information to us, please contact us and we will take reasonable steps to delete that information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

Your continued use of our website, forms, or services after changes are posted means you accept the updated Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us:

Showcase Home Group
Operated by Amy Hoes LLC
Brokered by eXp Realty

6121 Triple Crown Dr
Medina, Ohio 44256
United States

Website: https://www.showcasehomegroup.com
Phone: +1 330-416-1037
Email: [email protected]